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Sharing insights from SVA’s work and across the social sector to prompt learning and discussion about effective practice.

Harnessing the power of client feedback

A good client feedback system helps improve both client outcomes and financial sustainability. What does it look like and how does the disability sector stack up?

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Making replication work

Seven observations from seven initiatives that have replicated their model to increase social impact.

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Strategy in the social purpose sector: what’s critical?

SVA’s strategy consultants share their thoughts and observations about developing and implementing strategy in the social sector. +Video

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Summer treats: staff and board picks 2018

The smorgasbord of treats has been picked by SVA staff and board members to provide inspiring, insightful, and affirming reads, listens and viewing for your summer break.

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Data sovereignty, community control and better outcomes

How data sovereignty can empower First Australian communities to define success on their own terms, and in doing so, improve outcomes for people.

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Goodstart: steering a social enterprise for impact

How does Goodstart, as a social enterprise, balance its commercial and social goals; and what role does influencing the system play in meeting its purpose? +Podcast

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Explore articles

People on shoulder of person looking to future with arrows suggesting variable outcomes

Strategy: to consult, inform or simply wing it?

Be intentional about who to engage in your strategy development process. Find out how to do it and when.

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Growing effectiveness – one year on

This month marks a year since SVA launched the SVA Fundamentals for Impact. Over that time we have learnt a lot about how to use and adapt the framework.

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Consumer faced with 3 doors

Competition: it’s all about the consumer

Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast

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group of execs looking through glasses at clients

Not-for-profit boards: put clients first

Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast

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How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers. +Podcast

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Are you really focused on your clients?

Prompts to help you reflect on how well you focus on your clients and what they need, drawing upon the SVA Fundamentals for Impact.

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