Outcomes management: the basics

outcomes management

In this SVA Quarterly podcast, consultants Simon Faivel and Jon Myer share some fundamentals about outcomes management – without the jargon.

Find out:

  • What do the terms outcomes, outcomes measurement and outcomes management mean?
  • Which changes should we measure?
  • Are there a common set of outcomes that we can use? and
  • Is outcomes management different from continuous improvement?

The podcast follows on from the popular SVA Quarterly article, Managing to outcomes: what, why and how? by Simon Faivel and Katya Andreyeva.