In this SVA Quarterly podcast, consultants Simon Faivel and Jon Myer share some fundamentals about outcomes management – without the jargon.
- What do the terms outcomes, outcomes measurement and outcomes management mean?
- Which changes should we measure?
- Are there a common set of outcomes that we can use? and
- Is outcomes management different from continuous improvement?
The podcast follows on from the popular SVA Quarterly article, Managing to outcomes: what, why and how? by Simon Faivel and Katya Andreyeva.