In this SVA Quarterly podcast, consultants Simon Faivel and Jon Myer share some fundamentals about outcomes management – without the jargon.

Find out:

• What do the terms outcomes, outcomes measurement and outcomes management mean?
• Which changes should we measure?
• Are there a common set of outcomes that we can use? and
• Is outcomes management different from continuous improvement?

The podcast follows on from the popular SVA Quarterly article, Managing to outcomes: what, why and how? by Simon Faivel and Katya Andreyeva.