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Outcomes-based contracting is an approach that governments use to commission social services for a clearly defined target cohort with clearly defined outcomes. The performance of the service or program is measured relative to a baseline or counterfactual. In most cases, payments are linked the program’s performance as measured by the agreed outcome metrics. Social Impact Investments (in New South Wales and South Australia), Partnerships Addressing Disadvantage (in Victoria), payment by results (PbR) and payment by outcomes (PBO) are different names for outcomes-based contracts. 

Our role as an advisor and intermediary is to support the end-to-end process of designing, negotiating and managing an outcomesbased contract, with or without a social impact bond – and to make the process as straightforward as possible.

As a non-profit organisation, we have a deep understanding of the aspirations and practical realities of the service delivery organisations we work with.  We aim to make the process as straightforward as possible, with an unwavering focus on the end beneficiaries of the contract. Our team has deep commercial expertise and practical experience in n designing, implementing and managing these types of contracts. SVA also holds an Australian Financial Services License.  In short, we are comfortable navigating the space where social purpose meets high finance.

Our work is multi-faceted and includes advising service providers, governments and the investor community on the opportunities and practicalities involved in implementing outcomes-based contracts and social impact bonds.

The support we provide service delivery organisations and government covers the full spectrum from the exploration of an idea or developing a business case to the nitty-gritty of designing, negotiating and managing the contract:

Contract readiness support

  • Business case development
  • Capacity building and process advisory 
  • Program design and modelling
  • Introductions to government and philanthropic contacts 
  • Measurement and evaluation frameworks to support ‘SIB readiness’

Proposal development

  • Defining the target cohort
  • Developing the intervention program logic and structure
  • Selecting outcome metrics and estimating the baseline or counterfactual
  • Analysis of program impact
  • Refinement of operating model and program costs
  • Financial modelling and designing payment structures
  • Determining the optimal capital structure
  • Proposal construction
  • Joint Development Phase planning

Joint Development Phase

  • Participation in negotiations with government, refining all project assumptions and commercial terms
  • Working with lawyers to develop legal structures and documentation
  • Raising any capital required (using SVA’s Australian Financial Services Licence)
  • Setting up and registering appropriate legal entities
  • Development of ongoing performance management, governance and reporting requirements.

Service Delivery Phase

  • Ongoing investor reporting and financial management
  • Program performance oversight and governance
  • Management of any Special Purpose Vehicle, including Trustee services

If you are a service delivery organisation interested in exploring outcomes-based contracting and SIBs, please get in touch.

SVA also advises governments on the procurement of outcomes-based contracts and SIBs. If you represent a government organisation and would like to know how SVA could support your agency, please contact us.

If you are an investor interested in investing in SIBs or other impact investing products, please email us.

What is a social impact bond?

SIBs provide a funding mechanism to enable social service providers to enter into outcomes-based contracts with government.

When a service provider enters into an outcomes contract, a portion of payments are dependent on the results achieved by the program. SIBs raise private investor capital to fund upfront service delivery costs and share in the financial risk of service providers achieving the targeted outcomes.

The general structure of a SIB is outlined below:

  1. Government enters into an outcomes contract to pay for services on an outcomes basis (rather than fee-for-service or block funding)
  2. Investors provide upfront capital to fund services and share performance risk
  3. A service provider delivers services to support people with specific needs
  4. Outcomes for the individuals enrolled in the program are measured, often compared to a baseline
  5. Government makes payments according to the outcome results achieved
  6. Outcome payments are used to repay investors and provide them with a return

If the service provider has sufficient capital and risk appetite, they may not need investor capital and the arrangement is an outcomes-based contract.

Articles and useful links

A letter from the frontline

After seven years ‘in the trenches’ as part of Australia’s foray into social impact bonds, Elyse Sainty shares her insights around SIB myths and legends. (Published 2019)

Social impact bonds: a tale of three Newpins

The Newpin family reunification program has been deployed under the Social Impact Bond (SIB) mechanism in three states: one successful landing; one termination; one taking flight. SVA has been a key part of the crew on all three. So, what have we learned? +Podcast (Published 2021) 

Is your program suitable for a SIB?

For any organisation thinking of embarking on the SIB journey or considering whether their program might suit a SIB, this article provides key questions that organisations should consider and some viability ‘rules of thumb’ for those questions. (Published 2015)

NSW Office of Social Impact Investment

Victoria Partnerships Addressing Disadvantage

South Australia Social Impact Investment

Queensland Social Benefit Bonds Pilot Program

Australian Government Social Impact Investing

Our experts

Elyse Sainty

Elyse Sainty

Director, Impact Investing

Elyse leads SVA’s Social Impact Bond related work. She was instrumental in the development...

Contact Elyse
Patrick Bollen

Patrick Bollen

Manager, Impact Investing

Patrick is a Manager with the Impact Investing team and primarily supports SVA’s social impact bonds

Contact Patrick