Social Ventures Australia (SVA) is committed to protecting your privacy. This policy outlines how we collect and handle your personal information in accordance with the Australian Privacy Principles. It also contains information on what to do if you have questions, concerns or complaints.
In the course of our activities, SVA collects a range of personal information about our supporters, investors, clients, subscribers, visitors to our website and other people with whom we interact. This information may include your name and date of birth, address and contact details, your IP and email address, your organisation and position title, payment and financial details and information about any previous interactions you may have had with SVA.
The main way we collect information is when you give it to us, for example, when you make a donation, invest in a fund that we manage, apply for our services, provide feedback on our website or subscribe to our updates. We may also collect information from other sources, for example, your adviser(s), publicly available records, databases or social media.
Generally, we do not collect sensitive information – such as information about race, religious beliefs or health – about you unless required by law or where you consent for us to do so. We may collect information about your affiliation with certain organisations, such as professional associations.
Use and disclosure of information
SVA only collects personal information that is reasonably necessary for our work and helps us engage with you. We use your information to manage your support, process your donation or investment, conduct marketing and social functions, to respond to your comments and questions and to keep you up-to-date with other initiatives or opportunities that we think may interest you.
SVA may share personal information within the SVA group, and we may disclose the information to service providers who provide services to us in connection with our activities (for example, secure payment gateways, secure data storage providers, research agencies and mail distribution providers that send our communications). We will not sell, loan or provide your information to any third party for the purpose of direct marketing without your consent.
In limited circumstances, we may use service providers based overseas to process the data that we collect, but will only do so if we reasonably believe that the overseas entity is subject to the same or similar privacy laws to those in Australia, or if you have consented to us disclosing your personal information to the overseas entity.
Storage of information
We keep personal information in physical and electronic records, at our premises and the premises of our service providers, which may include storage in the cloud.
The security of your personal information is important to us and we actively seek to ensure that all personal information we collect is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. This is done by using firewalls, password access and secure servers, and all donations and communications made online via our website are secure.
When we no longer need your personal information and we are not required to keep it to comply with any laws, we will take reasonable steps to ensure the information is destroyed or de-identified.
Accessing or correcting your information
We strive to make sure your personal information that we hold is accurate, up-to-date, complete and relevant. You can request access to your personal information, and update or correct the information we hold about you, by emailing email@example.com or calling +61 2 8004 6700.
Enquiries and complaints
If you have any questions, concerns or complaints about how we handle your personal information, please email us at firstname.lastname@example.org or call us on +61 2 8004 6700. If you have made a complaint, SVA will acknowledge that your complaint has been received, let you know who will be handling your matter and give you an estimate of when we can provide a response.