National Disability Insurance Agency Information, Linkages and Capacity Building Toolkit


SVA was engaged by the National Disability Insurance Agency (NDIA) to develop a toolkit to support organisations to better understand the Information, Linkages and Capacity (ILC) and to train them in preparation for the new funding and reporting environment.

Role we played

ILC is a new National Disability Insurance Scheme component designed to connect people with disability to the wider community and build social inclusion.

Working closely with NDIA, SVA Consulting:

  • Developed, tested, implemented and evaluated a capacity building toolkit for the sector as a way to support them to prepare for the introduction of the ILC
  • Led a human-centred design process that learnt directly from end-users, interviewed experts and prototyped early versions of the Toolkit in the field, alongside project partners the Republic of Everyone.


We supported NDIA to train over 160 organisations in the ACT in the ILC and the online toolkit has been accessed by thousands nationally. These organisations now have an increased understanding of the ILC, improved grants management skills and enhanced outcomes management skills.