Life Without Barriers Strategy


To develop a new target operating model that will enable Life Without Barriers, a multi-service provider, to navigate the ‘two-speed’ world of block and consumer-directed funding and to deliver effectively and efficiently against its vision.

Role we played

Consulting worked with the Life Without Barriers executive team to develop and agree a short list of design principles for their target operating model, drawing on key strengths to preserve, gaps in capabilities, and appetite for risk. We then facilitated workshops to develop potential options for a new operating model, analysed data and conducted interviews with executives and key staff to evaluate the options, and facilitated workshops to agree the best fit for the organisation.


Life Without Barriers has defined and started implementing its targeting operating model, which will enable it to better tailor services, cost structures, and risk profiles to the sectors in which it operates. For its disability services, this means unleashing capabilities to be more agile and innovative across its offerings.