Quarterly Logo

The leading management publication for the social sector.

Consumer faced with 3 doors Consumer faced with 3 doors group of execs looking through glasses at clients

Growing effectiveness – one year on

This month marks a year since SVA launched the SVA Fundamentals for Impact. Over that time we have learnt a lot about how to use and adapt the framework.

Read More

Competition: it’s all about the consumer

Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast

Read More

PODCAST – Competition: it’s all about the consumer

Audio segments of Robert Fitzgerald AM from the Productivity Commission talking about competition, contestability and consumer choice in the social sector. +Podcast

Read More

Not-for-profit boards: put clients first

Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast

Read More

How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers. +Podcast

Read More

Are you really focused on your clients?

Prompts to help you reflect on how well you focus on your clients and what they need, drawing upon the SVA Fundamentals for Impact.

Read More

Explore articles

Search by topic
Recent Issues
Man in AIME hoodie throwing a dart at target in the sky

Aiming high – what it takes

What AIME Mentoring’s CEO, Jack Manning Bancroft can teach us about starting up a social purpose organisation and the philanthropy needed.+Video

Read More Medium Read
Teacher holding an apple, Pacifica girl holding an orange

Tailoring for individual needs in school transitions

A case study about tailoring the universally-offered careers curriculum to meet the needs of individuals.

Read More Short Read
Tape measure wrapped around a heart

SROI revolution or evolution?

Over the last 10 years, Social Return on Investment (SROI) has evolved putting it at the forefront for how society can better account for what really matters. +Podcast

Read More Long Read
car going up a hill past signposts spelling OUTCOMES

How to measure outcomes

Part two of the step-by-step guide to set up an outcomes management approach, covers how you measure outcomes. +Podcast

Read More Short Read
merger illustration

How to go about a non-profit merger

A how-to guide for non-profit organisations exploring whether a merger is right for them and, if so, how to go about it. +Podcast

Read More Long Read
A car on a journey up a hill with signposts with the letters OUTCOMES

How to adopt an outcomes-focused approach

Part one of a step-by-step guide for setting up an outcomes management approach for your organisation, which covers defining how you create the change. +Podcast

Read More Long Read