Competition: it’s all about the consumer
Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast
PODCAST – Competition: it’s all about the consumer
Audio segments of Robert Fitzgerald AM from the Productivity Commission talking about competition, contestability and consumer choice in the social sector. +Podcast
Not-for-profit boards: put clients first
Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast
How disability service providers can become more customer-centric
A practical guide for providers looking to be more effective and efficient in supporting customers.+Podcast
Are you really focused on your clients?
Prompts to help you reflect on how well you know your clients and what they need, drawing upon the SVA Fundamentals for Impact.
How to go about a non-profit merger
A how-to guide for non-profit organisations exploring whether a merger is right for them and, if so, how to go about it. +Podcast