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The leading management publication for the social sector.

Growing effectiveness – one year on

This month marks a year since SVA launched the SVA Fundamentals for Impact. Over that time we have learnt a lot about how to use and adapt the framework.

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Competition: it’s all about the consumer

Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast

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PODCAST – Competition: it’s all about the consumer

Audio segments of Robert Fitzgerald AM from the Productivity Commission talking about competition, contestability and consumer choice in the social sector. +Podcast

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Not-for-profit boards: put clients first

Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast

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How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers. +Podcast

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Are you really focused on your clients?

Prompts to help you reflect on how well you focus on your clients and what they need, drawing upon the SVA Fundamentals for Impact.

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Explore articles

Strategy and stakeholder engagement

Executive Director’s note from Issue 2, November 2012.

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The first 100 days of a CEO’s tenure

Have you ever wondered about the best way to navigate those initial critical days in the top job? Six non-profit CEOs talk about how to make the best impact and impression.

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If focus is so good for non-profits, why do so few do it

Is your organisation focused? And if not, what’s getting in the way? Discover the three common obstacles to focus – and how to overcome them.

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Avoiding strategy ping pong: The board’s role in strategy development

Avoid strategy development feeling like a game of table tennis between board and management by getting clear on roles upfront and know when and how they might need to change.

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Seeing eye to eye with stakeholders

Find out how CERA involved key partners and stakeholders in developing its strategy resulting in stronger relationships, clarity on roles and a better plan.

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Shared planning: Letting staff determine your direction

Having no fixed idea on the future direction of Alzheimer’s Australia NSW, The Hon. John Watkins engaged stakeholders to develop a strategy that reflected their combined views.

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To consult or to insult?

Are you consulting with staff for the right reasons and in the best way? This article explains why, and at which stages, it is important to consult as you develop your strategic plan.

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