The leading management publication for the social sector.

How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers.+Podcast

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Are you really focused on your clients?

Prompts to help you reflect on how well you know your clients and what they need, drawing upon the SVA Fundamentals for Impact.

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How to go about a non-profit merger

A how-to guide for non-profit organisations exploring whether a merger is right for them and, if so, how to go about it. +Podcast

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SVA Fundamentals for Impact: are you doing good?

The SVA Fundamentals for Impact enable organisations to assess whether they are being effective and how they can do better. Why and how was the framework developed? +Audio

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Kickstarting an innovation strategy

Four organisations in the disability sector share how and why they responded to sector changes by launching an innovation strategy. + Podcast

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Explore articles

Evaluation: it’s your business

Executive Director’s note from Issue 5, September 2013 on new approaches to measurement and evaluation.

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Brave leaders hold and measure clear goals

New Philanthropy Capital’s Tris Lumley would die happy if every non-profit organisation set clear goals, measured them, held to them and stopped making excuses.

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Stop proving; start improving!

A challenging case for refocusing measurement and evaluation around simple measures that drive improvement rather than time-consuming academic studies that provide ‘proof’.

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Innovative way to measure what matters

IBA has developed an affordable, transparent and objective system that measures social impact and is helping management make appropriate and timely decisions to improve outcomes.

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Putting the ‘ROI’ back into SROI

How to use Social Return on Investment (SROI) to compare social investments.

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Social enterprise: how to pick a winner

Larger, profitable enterprises providing long-term employment are the best bet for a social investment, according to a study of 28 social enterprises by SVA Consulting.

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Seven steps to effective advocacy

SVA’s seven-step process will help social sector leaders develop a strategy to advocate for change.

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