Harnessing the power of client feedback
A good client feedback system helps improve both client outcomes and financial sustainability. What does it look like and how does the disability sector stack up?
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Sharing insights from SVA’s work and across the social sector to prompt learning and discussion about effective practice.
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Strategy in the social purpose sector: what’s critical?
SVA’s strategy consultants share their thoughts and observations about developing and implementing strategy in the social sector. +Video
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Growing effectiveness – one year on
This month marks a year since SVA launched the SVA Fundamentals for Impact. Over that time we have learnt a lot about how to use and adapt the framework.
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How disability service providers can become more customer-centric
A practical guide for providers looking to be more effective and efficient in supporting customers. +Podcast
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Are you really focused on your clients?
Prompts to help you reflect on how well you focus on your clients and what they need, drawing upon the SVA Fundamentals for Impact.
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Implementation science: what is it?
The social sector needs to take notice of this growing field that’s driving better interventions in health, education and human services. +Podcast
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How culture eats strategy in the social sector
Richard Spencer explores what it takes to create and maintain a healthy culture and how it contributes to effectiveness in the social sector. +Podcast
Read More Long Read SVA Fundamentals for Impact: are you doing good?
The SVA Fundamentals for Impact enable organisations to assess whether they are being effective and how they can do better. Why and how was the framework developed? +Audio
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How to be more effective in reducing disadvantage?
After 10 years in the sector, SVA Consulting reflects on the strategies and interventions that it has seen deliver the greatest impact. +Audio
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The value of a peer operated service
Insights from SVA’s analysis of a peer operated mental health service which reveals just how and why this approach is so valuable to those accessing the service and the local mental health system. +Audio
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Process efficiencies help non-profits achieve more impact
Case studies show social purpose organisations are reaping the benefits of improved process efficiencies. Find out how. + Podcast
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Lining up community and business goals
Adam Check, Head of Community at the NRL, talks about the NRL’s community engagement strategy, practicing what you preach, and how this can contribute to the Game’s bottom line.
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Making your mission matter
We talk a lot about ‘mission’ in the for-purpose sector. But what is a mission, and how do organisations think about and use their mission? Three CEOs share their experience.
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The hidden business of social enterprise
Having a social purpose does not exempt an enterprise from the essentials of business; even if it’s hard to see you must have a sound business engine at the core.
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