Harnessing the power of client feedback
A good client feedback system helps improve both client outcomes and financial sustainability. What does it look like and how does the disability sector stack up?
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Sharing insights from SVA’s work and across the social sector to prompt learning and discussion about effective practice.
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Strategy: to consult, inform or simply wing it?
Be intentional about who to engage in your strategy development process. Find out how to do it and when.
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Competition: it’s all about the consumer
Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast
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Not-for-profit boards: put clients first
Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast
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How disability service providers can become more customer-centric
A practical guide for providers looking to be more effective and efficient in supporting customers. +Podcast
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How to go about a non-profit merger
A how-to guide for non-profit organisations exploring whether a merger is right for them and, if so, how to go about it. +Podcast
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Capacity building of employers is needed to grow disability employment
A model that uses expert support to build employers’ capacity is proving a necessary first step to increase workplace participation for people with disability. + Podcast
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Kickstarting an innovation strategy
Four organisations in the disability sector share how and why they responded to sector changes by launching an innovation strategy. + Podcast
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Individualised funding: 5 areas to tackle
Five areas that organisations need to address to ensure they can offer choice and control in a client directed funding model.
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A pathway to strategic change
Community services provider JewishCare demonstrates the power of strategic planning to respond to both internal and external catalysts for change.
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ADEs lifting their commercial viability
SVA has helped some Australian Disability Enterprises understand the viability of their business model and how to better operate to enhance sustainability and social impact.
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