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Sharing insights from SVA’s work and across the social sector to prompt learning and discussion about effective practice.

The cost of dying

How do you address the costly business of funerals for those that can’t afford them? SVA and a host of unlikely partners might just have nailed it with an initiative tackling both funeral costs and the way people save.

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‘Bulletproof problem solving’: could it work in the social sector?

SVA CEO, Suzie Riddell talks to Rob McLean, Director Emeritus of McKinsey and Company, about problem solving and how the seven step process from his co-authored book can be applied to complex social issues. +Podcast

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How can evaluation better recognise Indigenous self-determination?

The right of Indigenous peoples to self-determination has significant implications for evaluating policies and programs that affect Aboriginal and Torres Strait Islander peoples. +Audio

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How ‘help seekers’ are informing Lifeline’s digital service innovation

The story of how Lifeline Australia brought the beneficiaries’ voice and experience into developing a text-based, crisis support service.

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Where to next for SDA?

How can improvements to the Specialist Disability Accommodation (SDA) landscape be made to deliver high quality housing options for people with disability? +Audio

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Social impact bonds: a letter from the frontline

After seven years ‘in the trenches’ working on social impact bonds (SIBs), Elyse Sainty shares her insights around SIB myths and legends. +Audio

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Illustration for Where to next for SDA?

Where to next for SDA?

How can improvements to the Specialist Disability Accommodation (SDA) landscape be made to deliver high quality housing options for people with disability? +Audio

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Client feedback report illustration - feedback icons

Harnessing the power of client feedback

A good client feedback system helps improve both client outcomes and financial sustainability. What does it look like and how does the disability sector stack up?

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People on shoulder of person looking to future with arrows suggesting variable outcomes

Strategy: to consult, inform or simply wing it?

Be intentional about who to engage in your strategy development process. Find out how to do it and when.

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Consumer faced with 3 doors

Competition: it’s all about the consumer

Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast

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group of execs looking through glasses at clients

Not-for-profit boards: put clients first

Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast

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How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers. +Podcast

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How to go about a non-profit merger

A how-to guide for non-profit organisations exploring whether a merger is right for them and, if so, how to go about it. +Podcast

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Barriers in front of person in wheelchair being erased

Capacity building of employers is needed to grow disability employment

A model that uses expert support to build employers’ capacity is proving a necessary first step to increase workplace participation for people with disability. + Podcast

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kickstarting an Innovation strategy: Light bulbs holding hands

Kickstarting an innovation strategy

Four organisations in the disability sector share how and why they responded to sector changes by launching an innovation strategy. + Podcast

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Individualised funding: 5 areas to tackle

Five areas that organisations need to address to ensure they can offer choice and control in a client directed funding model.

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A pathway to strategic change

Community services provider JewishCare demonstrates the power of strategic planning to respond to both internal and external catalysts for change.

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ADEs lifting their commercial viability

SVA has helped some Australian Disability Enterprises understand the viability of their business model and how to better operate to enhance sustainability and social impact.

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