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Competition: it’s all about the consumer

Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast

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PODCAST – Competition: it’s all about the consumer

Audio segments of Robert Fitzgerald AM from the Productivity Commission talking about competition, contestability and consumer choice in the social sector. +Podcast

Read More

Not-for-profit boards: put clients first

Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast

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How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers.+Podcast

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Are you really focused on your clients?

Prompts to help you reflect on how well you know your clients and what they need, drawing upon the SVA Fundamentals for Impact.

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How to go about a non-profit merger

A how-to guide for non-profit organisations exploring whether a merger is right for them and, if so, how to go about it. +Podcast

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Explore articles

Consumer faced with 3 doors

Competition: it’s all about the consumer

Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast

Read More Medium Read
Consumer faced with 3 doors

PODCAST – Competition: it’s all about the consumer

Audio segments of Robert Fitzgerald AM from the Productivity Commission talking about competition, contestability and consumer choice in the social sector. +Podcast

Read More Short Read
group of execs looking through glasses at clients

Not-for-profit boards: put clients first

Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast

Read More Short Read
highlighting your customers

How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers.+Podcast

Read More Long Read
merger illustration

How to go about a non-profit merger

A how-to guide for non-profit organisations exploring whether a merger is right for them and, if so, how to go about it. +Podcast

Read More Long Read
Barriers in front of person in wheelchair being erased

Capacity building of employers is needed to grow disability employment

A model that uses expert support to build employers’ capacity is proving a necessary first step to increase workplace participation for people with disability. + Podcast

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kickstarting an Innovation strategy: Light bulbs holding hands

Kickstarting an innovation strategy

Four organisations in the disability sector share how and why they responded to sector changes by launching an innovation strategy. + Podcast

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Individualised funding: five areas to tackle

Five areas that organisations need to address to ensure they can offer choice and control in a client directed funding model.

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A pathway to strategic change

Community services provider JewishCare demonstrates the power of strategic planning to respond to both internal and external catalysts for change.

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ADEs lifting their commercial viability

SVA has helped some Australian Disability Enterprises understand the viability of their business model and how to better operate to enhance sustainability and social impact.

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