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The leading management publication for the social sector.

Growing effectiveness – one year on

This month marks a year since SVA launched the SVA Fundamentals for Impact. Over that time we have learnt a lot about how to use and adapt the framework.

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Competition: it’s all about the consumer

Robert Fitzgerald AM from the Productivity Commission talks about competition, contestability and consumer choice in the social sector. +Podcast

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PODCAST – Competition: it’s all about the consumer

Audio segments of Robert Fitzgerald AM from the Productivity Commission talking about competition, contestability and consumer choice in the social sector. +Podcast

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Not-for-profit boards: put clients first

Not-for-profit boards need to put clients ahead of their own organisation’s ambitions, says Robert Fitzgerald AM – whether in the context of mergers and acquisitions or other decisions. +Podcast

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How disability service providers can become more customer-centric

A practical guide for providers looking to be more effective and efficient in supporting customers. +Podcast

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Are you really focused on your clients?

Prompts to help you reflect on how well you focus on your clients and what they need, drawing upon the SVA Fundamentals for Impact.

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Explore articles

Soft skills and hard data

Executive Director’s note from Issue 11, March 2015.

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Three weeks in the desert: engaging with Indigenous communities

Brendan Ferguson explores the Martu people’s deep connection to country through a Social Return on Investment analysis.

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Making executive transitions work

Six CEOs share their advice for ensuring success in executive-level transitions between the commercial and social purpose sectors.

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Be better tomorrow – the AIME approach to caring for staff

In a sector dedicated to supporting others, how do we take care of the carers? For AIME supporting its staff is central to how it goes about helping to close the gap in Indigenous education.

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Partnerships: the heart of venture philanthropy

Understand what venture philanthropy is and the commitment required from both ventures and philanthropists to make it work.

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Data Labs: opening up existing data

Data Labs are a new, low-cost way to understand service impact using existing data. What are Data Labs and how can they help identify what is having the greatest impact?

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Look before you leap into buying outcomes measurement software

The right software can make outcomes measurement and evaluation a lot easier. But how do you select the best outcomes measurement software for your organisation?

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